Refund policy

MumsBelly Return & Refund Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us at mumsbellystore@gmail.com.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, defective or you receive the wrong item, please contact us as soon as possible after receiving your order. Please include your order number and, where possible, photos showing the issue so we can assist you promptly.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Change of mind

We do not currently offer returns or refunds simply for change of mind. Please carefully review product descriptions, dimensions, colours and other product information before placing your order.

This does not affect any rights or remedies you may have under Australian Consumer Law.

Returns

Please contact us before returning an item. Do not send products back without first contacting us, as the appropriate return instructions and return location may vary depending on the product.

Refunds

Once a refund has been approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Cancellations

Orders are processed as quickly as possible. If you need to cancel or change an order, contact us immediately at mumsbellystore@gmail.com. We cannot guarantee that an order can be cancelled or changed once processing or fulfilment has begun.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantees, rights or remedies that cannot legally be excluded under the Australian Consumer Law.